Article 1 (Purpose) The purpose of this Ordinance is to contribute to the promotion of the welfare of citizens and the revitalization of the taxi industry by prescribing basic matters necessary to comprehensively implement taxi policies of the Seoul Metropolitan Government.

Article 2 (Scope of Application) This Ordinance shall apply to ordinary taxi and privately owned taxi transportation service under subparagraph 2 (c) and (d) of Article 3 of the Enforcement Decree of the Passenger Transport Service Act (hereinafter referred to as the "Decree").

Article 3 (Basic Direction) (1) A taxi policy shall be formulated to reestablish the status of taxis, and strengthen the publicness of taxis and the competitiveness of taxis.
(2) Improvements in taxi service which citizens directly feel and the streamlining of the management of taxi companies shall be continuously promoted above all.
(3) A taxi policy shall be led by expanding the foundation for revitalization of taxi and formulating a model of Seoul-type taxi through the systematic innovation in taxi.
(4) Opinions of citizens, stakeholders, related experts, etc. shall be gathered through their participation and cooperation in the process of the formulation and implementation of a taxi policy and reflected in the taxi policy.

Article 4 (Responsibility and Duties of Mayor, etc.) The Mayor of the Seoul Metropolitan Government (hereinafter referred to as the "Mayor") and taxi transportation service providers shall make arrangements so that citizens may feel reassured and use taxis, and implement the following matters to give better treatment to persons engaged in transportation: <Amended by Ordinance No. 5486, May 16, 2013>
1. Improvements in taxi service and the establishment of order of taxi service, such as the implementation of measures to eradicate taxi drivers' refusal to take passengers and unkindness, strengthening safe and reliable service for the protection of drivers and passengers, and strengthening the evaluation of taxi service;
2. Improvements in the treatment and improvements in the level of persons engaged in transportation, such as support for stable demand and supply of persons engaged in transportation, support for the development of educational programs for persons engaged in transportation, expansion of welfare facilities and support for the development of programs;
3. Improvements in taxi image, such as improvements in the cleanliness of taxis and the kindness of taxi drivers, advertising and campaign of etiquette to use taxis, improvements in taxi design, and improvements in culture to use taxis;
4. Revitalization of the taxi industry and expansion of infrastructure for taxis, such as the management of the long-term supply and demand of taxis, the settlement of the total management system of transportation income, and the establishment of an operation information management system;
5. Formulation and implementation of a plan for supply of transport capacity under Article 5 of the Act and a plan for compensation for reductions in taxi runs under Article 50 of the Act;
6. Other matters necessary for the efficient implementation of a taxi policy.

Article 5 (Duties of Transportation Service Providers and Persons Engaged in Transportation) (1) Transportation service providers and persons engaged in transportation shall proactively comply with any orders given by the Mayor under related Acts and subordinate statutes, such as matters that should be observed in the total management system of transportation income under Articles 21 and 26 of the Passenger Transport Service Act (hereinafter referred to the "Act") and orders to improve transportation service under Article 23 of the Act.
(2) Any ordinary taxi transportation service provider shall endeavor to streamline the management thereof, such as improvements in the treatment of persons engaged in transportation, and enhancement of the transparency of management, to provide kind and safe taxi service.
(3) Privately owned taxi transportation service providers and persons engaged in ordinary taxi transportation service shall proactively endeavor to improve kind and safe taxi service, such as earnest labor and the eradication of refusal to take passengers.

Article 6 (Rights and Duties of Citizens) (1) Citizens shall have the right to use comfortable and kind taxis in a safe and convenient manner.
(2) Citizens shall provide proactive cooperation in policies for the improvement of taxi use culture.

Article 7 (Formulation of Comprehensive Plan) The Mayor shall establish the mid-term and long-term policy objectives and directions of the taxi industry and formulate a comprehensive plan, and the relevant comprehensive plan shall include the following matters:
1. Vision, basic objectives and promotion direction of taxi policies;
2. Actual conditions and problems of the current taxi industry;
3. Evaluation of the results of the implementation of the existing taxi policy;
4. Yearly main tasks to be implemented and methods of implementing tasks;
5. Size of necessary funds and a plan to raise funds;
6. Other matters deemed necessary to improve taxi service and revitalize the taxi industry.

Article 8 (Survey and Research) (1) The Mayor shall continuously conduct surveys and research to develop a policy for the efficient implementation of a taxi policy and effective response to environmental changes, and to formulate a comprehensive plan.
(2) The Mayor shall conduct surveys to analyze the actual conditions of taxi driving using a taxi operation and management system, etc., and evaluate a taxi policy and gather opinions of the relevant persons every two years.

Article 9 (Establishment of Cooperation System and Support) (1) The Mayor shall establish a cooperation system among labor, management and government with citizens, businesses, public institutions, corporations, and organizations to gather various opinions for the improvement of taxi service and the revitalization of the taxi industry, and to reach a broad social consensus.
(2) The Mayor may provide administrative and financial support necessary for the efficient operation of paragraph (1).

Article 10 (Financial Support and Securing of Budget) The Mayor may provide financial support necessary for the improvement of taxi service and the revitalization of the taxi industry within the budgetary limits, and endeavor to secure a necessary budget by year according to a mid-term and long-term plan.

Article 11 (Clothing of Persons Engaged in Transportation) The Mayor may prescribe standardized clothing intended for persons engaged in transportation to maintain their dignity and enhance the quality of service to passengers, and recommend them to wear standardized clothing during the hours of taxi driving.
[This Article Newly Inserted by Ordinance No. 5970, Jul. 30, 2015]

Article 12 (Education and Advertising) The Mayor shall endeavor to improve the citizens' awareness of the actual conditions of taxis and taxi policies, and use culture by continuously providing related information, such as conducting education and advertising by utilizing various media.

Article 13 (Taxi Policy Committee) (1) The Mayor shall establish the Taxi Policy Committee of the Seoul Metropolitan Government (hereinafter referred to as the "Committee") to receive advice on the following matters:
1. Matters concerning the formulation and implementation of a comprehensive plan;
2. Matters concerning the adjustment of taxi fares and the improvement of the fare schedule;
3. Matters concerning the streamlining of the management of taxis and policies for the promotion of the welfare of persons engaged in transportation;
4. Matters concerning the introduction and implementation of new tax policies and improvements in service;
5. Other matters concerning main policies in the field of taxi.
(2) Where necessary to efficiently perform affairs of the Committee, the Mayor may establish subcommittees, and specially prescribe other detailed matters for the efficient operation of the Committee.

Article 14 (Composition of Committee) (1) The Committee shall be composed of not more than 25 members including the chairperson among persons falling under any of the following:
1. Persons who have extensive knowledge of, expertise and experience in taxi policies, such as the academic circles related to taxi, experts, civic organizations, representatives of related institutions;
2. Not more than two members of the Seoul Metropolitan Council recommended by the Chairperson of the Seoul Metropolitan Council among the members belonging to the Transport Committee of the Seoul Metropolitan Council;
3. Chief Officer of the headquarters and Director-General of the department having jurisdiction over transport affairs.
(2) The Chairperson shall be elected by the Committee from among its outsider members, an executive secretary who will conduct affairs of the Committee shall be appointed, and the head of the competent department shall become the executive secretary.
(3) The term of office of members of the Committee shall be two years and they may serve consecutive terms, and the term of office of a member who is a public official shall be the period during which he/she holds his/her office.

Article 15 (Allowance and Travel Expenses Paid to Members) The Seoul Metropolitan Government Ordinance on the Payment of Allowances and Travel Expenses for Committees shall apply to the provisions concerning allowances and travel expenses paid to members who attend meetings.

Article 16 (Cooperation in Business) (1) The competent department may require the Taxi Transportation Association and taxi transportation service providers to provide data necessary to formulate and implement taxi policies for the systematic support and development of the taxi industry and the improvement of service.
(2) The Committee may require the Taxi Transportation Association and taxi transportation service providers to provide data necessary to provide advice on taxi policies.
(3) Any person who is requested to provide cooperation pursuant to paragraphs (1) and (2) shall comply with such request unless there is a special reason for doing otherwise.

Article 17 (Official Commendations) The Mayor may give official commendations to persons engaged in transportation, citizens and organizations that have rendered distinguished services to the improvement of taxi service and the creation of the revitalization of the taxi industry, and the Seoul Metropolitan Government Ordinance on Official Commendations shall apply to other provisions necessary to give official commendations.

Article 18 (Detailed Rules Governing Operation) In addition to matters prescribed by this Ordinance, the Mayor shall specially prescribe necessary matters concerning the formulation of taxi policies and the implementation system thereof.

ADDENDA <Ordinance No. 5310, Jul. 30, 2012>
Article 1 (Enforcement Date)
This Ordinance shall enter into force on the date of its promulgation.
Article 2 (Transitional Measures)
Comprehensive measures for the innovation of taxis of Seoul formulated before this Ordinance enters into force shall be deemed a comprehensive plan formulated pursuant to Article 7.
ADDENDUM <Ordinance No. 5486, May 16, 2013>
This Ordinance shall enter into force on the date of its promulgation.
ADDENDUM <Ordinance No. 5970, Jul. 30, 2015>
This Ordinance shall enter into force on the date of its promulgation.