SEOUL METROPOLITAN GOVERNMENT FRAMEWORK ORDINANCE ON CONSUMERS
- Enactment No. 3361, Jan. 15, 1997
- Amendment of Other Laws No. 3565, Mar. 15, 1999
- Partial Amendment No. 3650, Jul. 31, 1999
- Whole Amendment No. 4732, Jan. 08, 2009
- Amendment of Other Laws No. 5137, Jul. 28, 2011
- Amendment of Other Laws No. 5272, Mar. 15, 2012
- Amendment of Other Laws No. 5930, May. 14, 2015
- Amendment of Other Laws No. 6093, Jan. 07, 2016
- Amendment of Other Laws No. 6386, Jan. 05, 2017
- Amendment of Other Laws No. 6464, May. 18, 2017
- Amendment of Other Laws No. 6851, Mar. 22, 2018
- Amendment of Other Laws No. 7046, Mar. 28, 2019
- Partial Amendment No. 7146, May. 16, 2019
- Amendment of Other Laws No. 7154, May. 16, 2019
CHAPTER Ⅰ GENERAL PROVISIONS
Article 1 (Purpose)
The purpose of this Ordinance is to promote sound and reasonable consumption and enhance consumer rights by providing for matters authorized under the Framework Act on Consumers and the Enforcement Decree of the aforesaid Act, consumer rights, interests and responsibilities, the responsibilities of the Seoul Metropolitan Government and business entities, the role of consumers' organizations, and basic matters for the implementation of policies on the enhancement of consumer rights and interests.
Article 2 (Consumers' Fundamental Rights)
Consumers shall have the following fundamental rights:
Article 3 (Consumers' Responsibilities)
(1) A consumer shall choose goods or services in a proper manner and shall exercise his/her fundamental rights as a consumer under Article 2 in a fair manner;
Article 4 (Metropolitan Government's Responsibilities)
The Metropolitan Government shall take responsibilities for taking the following measures so that consumers' fundamental rights under Article 2 can be realized:
Article 5 (Business Entities' Responsibilities)
(1) Every business entity shall take measures necessary for protecting consumers from suffering from a hazard caused by goods or services to their life, body, or property;
CHAPTER Ⅱ ENHANCEMENT OF CONSUMER RIGHTS AND INTERESTS
Article 6 (Properness of Measurement, Specifications, Transactions, etc.)
(1) The Metropolitan Government shall formulate policies necessary for the measurement of goods or services so as to prevent consumers from suffering from any injury or damage caused by measurement in transactions with business entities.
Article 7 (Furnishing Consumers with Information)
(1) The Metropolitan Government shall inform consumers of major policies and major decisions on consumer rights and interests so that consumers' fundamental rights can be realized.
Article 8 (Improvement of Consumers' Abilities)
(1) The Metropolitan Government shall conduct educational programs necessary for guiding consumers to exercise their rights in a proper manner, improving consumers' abilities to make judgments on goods or services, and leading consumers to take responsibilities for their choices in their daily life as consumers.
Article 9 (Protection of Personal Information)
The Metropolitan Government shall formulate policies necessary for preventing consumers from suffering from any unreasonable injury or damage caused by loss, theft, or leakage, or alteration, or damage to, personal information in transactions with business entities.
Article 10 (Installation of Testing and Inspection Facilities, etc.)
(1) The Metropolitan Government, a consumer, or a consumers' organization may, if considered necessary or upon a consumer's request, request a national or public testing or inspection institution or the Korea Consumer Agency under Article 33 of the Act to conduct a test, an inspection, or an investigation with regard to goods or services in question.
CHAPTER Ⅲ SYSTEM FOR IMPLEMENTATION OF CONSUMER POLICIES
Article 11 (Establishment of Implementation Plans)
(1) The Mayor shall establish an implementation plan for the following year with regard to consumer policies not later than November 30 each year in accordance with the basic plan for consumer policies and implementation plans from each central administrative agency under Articles 21 and 22 of the Act.
Article 12 (Installation of Seoul Metropolitan Government Consumer Policy Committee)
The Mayor may install and operate the Seoul Metropolitan Government Consumer Policy Committee (hereinafter referred to as the "Committee") to deliberate on policies for the enhancement of consumer rights and interests and the improvement of daily life as consumers.
Article 13 (Composition of Committee)
(1) The Committee shall be comprised of not more than 11 members, including one chairperson.
Article 14 (Functions of Committee, etc.)
(1) The Committee shall deliberate on the following matters:
Article 15 (Committee Chairperson's Duties)
(1) The Committee chairperson shall represent the Committee and shall have overall control over business affairs of the Committee.
Article 16 (Meetings)
(1) A regular meeting of the Committee shall be held once a half year, while a special meeting shall be held whenever the Committee chairperson considers it necessary or the majority of incumbent members demand the meeting.
Article 17 (Allowances, etc.)
Committee members, experts, or other persons who attend a meeting of the Committee may be reimbursed for allowances, travel expenses, and other necessary expenses within budgetary limits: Provided, That the foregoing shall not apply to cases where a public official who serves as a Committee member attend a meeting in direct connection with his/her duties.
CHAPTER Ⅳ INSTALLATION OF CONSUMER LIFE CENTER, ETC. AND SETTLEMENT OF DISPUTES
Article 18 (Installation of Consumer Life Center, etc.)
(1) The Mayor shall install and operate a consumer life center for consumer rights and interests.
Article 19 (Installation of Electronic Commerce Center, etc.)
(1) The Mayor may install and operate a electronic commerce center for consumer rights and interests in electronic commerce transactions.
Article 20 (Entrustment of Operation of Centers)
(1) The Mayor may entrust consumers' organizations or other outside specialized institutions with the operation of the consumer life center or the electronic commerce center, in whole or in part.
Article 21 (Direction, Supervision, etc.)
(1) The Mayor may direct and supervise the operations of the legal entity or organization that carry out entrusted work in order to secure the lawfulness and appropriateness in carrying out the entrusted works under Article 22.
Article 22 (Remedial Measures for Consumers' Injuries or Damage)
(1) A consumer may file a petition for remedial measures for his/her injuries or damage caused by using goods or services with the Korea Consumer Agency, the Metropolitan Government, an appropriate administrative agency, or a consumers' organization registered pursuant to Article 25.
Article 23 (Settlement of Consumers' Disputes)
(1) If a consumer's dispute is not settled, the Mayor may request the Korea Consumer Agency Committee for the Mediation of Consumers' Disputes to mediate the dispute.
CHAPTER Ⅴ REGISTRATION, PROMOTION, SUPPORT, ETC. OF CONSUMERS' ORGANIZATIONS
Article 24 (Business Activities of Consumers' Organizations)
(1) A consumers' organization shall carry out the following business activities:
Article 25 (Registration of Consumers' Organizations, etc.)
(1) A consumers' organization that intends to register itself with the Metropolitan Government pursuant to Article 29 (1) of the Act shall prepare an application for registration (or amendment to registration) of the consumers' organization (hereinafter referred to as "application") in the Form, describing the following matters therein:
Article 26 (Cancellation of Registration)
(1) If a consumers' organization obtains the registration under Article 25 by fraud or other wrongful means, the Mayor shall cancel the registration.
Article 27 (Grant of Subsidies)
(1) The Metropolitan Government may grant subsidies within budgetary limits, if it is deemed necessary for the promotion and sound development of registered consumers' organizations.
Article 28 (Protection of Disadvantaged Classes)
The Metropolitan Government shall formulate policies on the preferential protection of classes vulnerable to danger, including children, the elderly, the infirm, and the disabled.
ADDENDA <Ordinance No. 4732, Jan. 8, 2009> |