Enactment No. 3884, Jan. 10, 2013 | Partial Amendment No. 3884, Jan. 23, 2014 |
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Article 1 (Purpose)
The purpose of this Ordinance is to stipulate matters necessary for the enforcement of the Seoul Metropolitan Government Framework Ordinance on Human Rights. <Amended on Oct. 10, 2019>
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Article 2 (Definitions)
The terms used in this Ordinance are defined as follows: <Amended on Jan 19, 2017; Oct. 10, 2019>
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Article 3 (Complaint)
(1) A person or organization who has suffered human rights violations (excluding bullying in the workplace) in an institution falling under each item of Article 2 (2) or who has become aware of such fact, may request counseling and investigation to the head of the Human Rights Department in writing(including electronic documents pursuant to Article 2 (7) of the Electronic Government Act such as postal mail, e-mail, facsimile, etc. The same shall apply hereinafter), orally, by phone, etc. <Amended on Jan. 19, 2017; Apr. 13, 2023>
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Article 4 (Appointment of Representative)
(1) Complainants may appoint a representative. In this case, the representative shall submit documents proving that he/she is the representative of the complainants.
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Article 5 (Issuance of Certificate of Receipt)
(1) When receiving a complaint, the head of the human rights department shall immediately issues certificate of receipt according to attached attached Form 3 to the complainant, and if delivery is difficult, it may be delivered by mail or other means. <Amended on Jan. 19, 2017; Apr. 13, 2023>
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Article 6 (Supplementation and Closing of Submissions)
(1) When the content of the complaint is not specified and the gist of the complaint is unknown, the head of the human rights department shall request supplementation to the complainant according to attached attached Form 6 within 10 days from the date of receipt. In this case, if the complainant fails to supplement within 15 days from the date of receipt of the request for supplementation without any special reason, supplementation may be requested again. <Amended on Jan. 19, 2017; Apr. 13, 2023>
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Article 7 (Dismissal of Complaint)
(1) The Remedy Committee, after investigating the content of the complaint, shall reject the complaint if the content falls under any of the following subparagraphs. <Amended on Jan. 19, 2017; Apr. 13, 2023>
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Article 8 (Resolution During Investigation)
The human rights officer may terminate the case and report it to the Remedy Committee after specifying it in the investigation result, if the purpose of the investigation on the content of the complaint is resolved during the investigation process and the complainant agrees.<Amended on Apr. 13, 2023>
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Article 9 (Withdrawal of Complaint)
(1) The complainant may withdraw the complaint in writing until the Remedy Committee decides whether or not human rights have been violated. However, if the complainant verbally expresses his/her intention to withdraw the complaint due to unavoidable circumstances, the person in charge of reception or the human rights officer may fill out the form and obtain his/her signature or seal. If the complainant does not submit a written withdrawal and expresses his/her intention to withdraw by phone, etc., a report stating the purport may be substituted for the withdrawal.<Amended on Jan. 23, 2014; Jan. 19, 2017; Apr. 13, 2023>
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Article 10 (Handling Period)
(1) In principle, complaints shall be handled within 3 months from the date of receipt. However, if it is difficult to handle within the period due to unavoidable reasons, the handling period may be extended once. <Amended on Apr. 13, 2023>
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Article 11 (Investigation of Cases, etc.)
(1) If there are multiple cases with the same or similar content, the human rights officer may handle them by merging them, and if deemed necessary, the human rights officer may handle the cases received as one complaint by dividing them into several cases. <Amended Jan. 19, 2017; Apr. 13, 2023>
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Article 12 (Suspension of Investigation)
(1) In the course of investigating a complaint case, if the human rights officer determines that the case investigation cannot proceed any further due to any of the following reasons, the investigation may be suspended and the case may be closed by a resolution of the Remedy Committee: <Amended on Apr. 13, 2023>
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Article 13 (Notification of Case Handling Result)
(1) When corrective recommendations are made pursuant to Article 19-4 (1) of the Ordinance through the resolution of the Remedy Committee, matters requiring action shall be specified in detail, the corrective recommendations may include matters related to correction, reorganization, and abolition of laws, systems, policies, and practices to prevent recurrence. <Amended on Jan. 13, 2022; Apr. 13, 2023>
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Article 14 (Investigation Records and Transfer)
(1) The human rights officer shall preserve and manage the investigation record for each case by attaching the investigation record cover of attached Form 5 and the list of investigation records of attached Form 14, and write the contents in the investigation record management ledger of attached Form 15. However, if the complainant, etc., requests the return of the submitted documents, the submitted documents shall be returned only for closed cases, but copies shall be kept. <Amended on Apr. 13, 2023>
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Article 15 (Objection)
(1) When a complaint is dismissed or a recommendation for correction is made, the head of the human rights department shall notify the complainant, victim, and respondent by specifying the method and period for filing an objection along with the details of the decision.
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Application |
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Written Report of Representative Selection |
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Application Certificate |
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Register of Receipt of Application |
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Seoul Metropolitan City Citizens¡¯ Human Rights Officer Investigation Record (Cover) |
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Supplement Request for Written Application |
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Decision Notice |
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Application Withdrawal Form |
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Request for Document Submission |
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Request for Attendance |
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